Microsoft Confirms Outlook Email Access Issues as Microsoft 365 Disruption Expands
Microsoft is working to reduce the impact of a service disruption affecting email access. The company says Microsoft 365 connectivity issues may affect users in any region.
Microsoft is investigating an email-access disruption Thursday and says related Microsoft 365 connectivity problems may affect users in any region.
The company initially reported that users were having trouble accessing Exchange Online mailboxes through multiple connection methods in the Americas. Microsoft directed administrators to incident EX1550543 in the Microsoft 365 admin center for more details.
In an update posted at 1:07 p.m. Eastern, Microsoft said it was working to mitigate the impact and had confirmed that the issue could affect Microsoft 365 service connectivity in any region.
The statements do not mean that every Outlook user or every Microsoft 365 application is unavailable. Microsoft has not announced full restoration in the updates reviewed for this report, and it has not provided a public estimate of how many users are affected.
The issue is developing. Microsoft's service-status updates remain the source for changes in scope and recovery progress.