Starbucks has announced a new policy requiring customers to make a purchase in order to stay in its North American stores. The updated code of conduct, which will be displayed in all company-owned locations, aims to create a safer and more welcoming environment for paying customers. It also bans disruptive behaviors such as harassment, smoking, vaping, drug use, panhandling, and outside alcohol consumption. Violators may be asked to leave, and law enforcement could be involved if necessary.

The policy marks a shift from Starbucks’ 2018 open-door approach, which allowed anyone to use the stores regardless of purchase. That earlier policy came in response to public backlash following the arrest of two Black men at a Philadelphia Starbucks who were waiting for a business meeting without making a purchase. While the open-door policy was intended to promote inclusivity, the company has faced increasing safety concerns, including reports of drug use and other disruptive behaviors.

CEO Brian Niccol is spearheading the changes as part of a broader effort to address declining sales and restore Starbucks’ reputation as a community coffeehouse. The company has also promised additional training for employees to enforce the new rules and improve the in-store experience for both staff and customers.